Privacy Policy

1. About This Policy

Natural State IT LLC ("Natural State IT," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit naturalstateit.com, use our contact form, or engage our services, how we use that information, and your rights regarding it. We are a small business headquartered in the Little Rock metro area of Arkansas.

2. Information We Collect

We only collect information you provide voluntarily through our contact and request forms:

• Contact details — your name, phone number, and/or email address.
• Service details — the type of service you're requesting (e.g., device setup, network analysis), and any notes you include.
• Device information — make, model, or operating system you optionally provide to help us assist you more efficiently.

We do not collect payment information through this website. If payment is taken it is processed separately via industry-standard secure methods.

Like most websites, our hosting provider automatically logs standard technical data (IP address, browser type, referring URL, and page visit timestamps) for security and performance monitoring. We do not use this data to personally identify you.

3. How We Use Your Information

• To respond to your service request or inquiry.
• To schedule and perform the IT services you requested.
• To follow up about your service experience if you consent.
• To send service reminders or appointment confirmations.

We will only contact you by the method you selected (call, text, or email) and for the purpose you indicated. We do not use your information for unsolicited marketing.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service delivery — If we need to coordinate with a specialist or vendor to complete your service, we share only the minimum information necessary.
• Legal compliance — If required by law, court order, or to protect the safety of our clients or staff.

5. Data Retention

We keep your contact and service records for as long as needed to deliver and support your service, and for up to three years afterward for business record-keeping. You may request deletion at any time (see Section 7).

6. Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of electronic transmission is 100% secure. We recommend you never share sensitive financial or medical information through our contact form.

7. Your Rights & Choices

You may contact us at any time to:

• Request a copy of any personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your data (subject to any legal retention requirements).
• Opt out of any follow-up communications.

To exercise these rights, email us at [email protected] or call (501) 400-0893.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services after a change constitutes acceptance of the updated policy.

10. Contact Us

Questions about this policy? Reach out: