Every time we're at an electronics store—and that's a lot, given what we do—we see the same thing. Seniors waiting 45 minutes for Geek Squad. Paying big money for tiny fixes. Walking out confused, no closer to understanding their device than when they walked in.
Cellular stores can be worse. We've seen people pushed into expensive plans and gear they don't need. Upsells everywhere, clarity nowhere.
Here's what bothers us most: nobody teaches them anything.
The immediate issue gets patched, money changes hands, and two weeks later it's the same cycle again.
One of our closest friends is in her 70s. When we met her, she had a flip phone and wanted nothing to do with "smart" anything.
After a year of patient coaching and repeating things without judgment, she set up her own Apple TV and smart TV, FaceTimes family across states, and spots scam calls before most people.
She didn't need constant expensive fixes. She needed someone patient enough to teach.
SeniorTech™ is coaching with a clear goal: you eventually won't need us anymore (except when something genuinely breaks, because technology fails for everyone).
We're your neighbors who happen to be good at this stuff. Same person every week. No call center. No 1-800 maze.